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Terms & Conditions



The following conditions refer to and are pertinent to the relationship between the company INTERNATIONAL VISIONARY EXCELLENCE Srl (“IVE” from now on) with legal headquarters in Viale Montegrappa n.298, Prato; Codice Fiscale and P.Iva 02329120972
and the Persons who make on- line purchases by means of the website (referred to from now on as “Clients”).
The following conditions can be modified and changed particularly due to eventual new commerce legislation.
By their publication on the above mentioned web site these will be active and respected at the present time.
These conditions are intended to direct and assist the purchases made on the website conforming to the rules of the Consumer Code D.lgs (“Legislative decree”) n.206/2005, revised by D.lgs n.2/2014 and by D.lgs 70/2003 regarding internet commerce.


IVE offers a list of products on its website to Clients who purchase by way of internet
The Products and Services offered with respective prices as listed on the Site constitute a possibility for the public to make acquisitions conforming with the procedure explicated in the General Conditions of the website.
The Contract is formalized exclusively through internet when Client accesses the website and the purchase is processed according to the procedure presented in said Site.
Before confirming the Client’s purchase, said Client is requested and expected to read the General Conditions for Purchase carefully, in particular the pre- contract information and terms provided by IVE.
Following, the Client agrees to said terms by checking the appropriate box.
In the Purchase Confirmation Email the Client will find a link to download and then Save a copy of the general purchase conditions, as foreseen by D.lgs 206/2005 article 51, 1 – Revised by D.lgs 21/2014.


The Client declares to have read and accepted, prior to the conclusion of the purchase contract, all characteristics of the item/s selected according to its description/details
(it is possible for some products illustrated to require further images; in such case there will be instructions and options indicated for extra imaging of the product)
Before the conclusion of the purchase contract and before the confirmation of the order, the Client agrees to have been informed of the following:
1-Total price of the goods comprehensive of taxes, with
Details of shipping and other eventual costs
2 – payment method
3- The time table IVE foresees necessary for delivery of said goods
4 – Conditions, Terms and Procedures to request a Return of order; and relative form as attachment for Return, accessed clicking on appropriate box
5 – Information regarding Client’s obligations to cover costs for return of (Return) goods
6 – Legal Guarantee of acquired goods
7 – Conditions regarding assistance post purchase and commercial guarantees foreseen by IVE

The Purchase Contract is considered conclusive with the Order Confirmation Email sent by IVE to the Client.
The email contains details – for the Client – such as order number, price of purchased goods, shipping costs as well as the delivery address; there is a link to print and save a copy of these details.
The Client is informed that Client is obliged to verify that all details are correct and complete; Client must immediately communicate to IVE any necessary corrections of said details.
Eventual errors, small ‘imprecisions’ in details between what is visible in the site and what is the actual product – these are not a motive for recision of contract. The photographs of the products presented on the website Do not constitute a legal binding element, in that the photos are only representative.
IVE strives to consign the merchandise within  5-7 days from the departure of the confirmation of order email of already made goods – sent by IVE to the Client; for goods to be produced the time of consignment will be 10 days.


The availability of the products indicated in the site is in reference to the availability at the moment in which the Client makes an order. The availability should be considered purely indicative in that other clients may be on-line making an order for same product before Client has confirmed said order.
In such a case that an email of confirmation is sent by IVE to the Client but in the meanwhile the product is no longer available, the order will be automatically blocked with the product removed from the site as unavailable and the Client will be notified.
For this reason the Client likely requests the cancellation of the order and its Contract. Consequently IVE reimburses the sums paid within ….  days from the moment IVE receives said annulment of the contract/order.


Client will make payments only with credit cards indicated on the website
As well as by PayPal and bank draft.
If payment is done by credit card, the cost of the order will be debited only when the order has been processed and ready for shipment.
With PayPal, the debit will be processed when IVE sends the Client the Confirmation of Order email.
The details for payment of the order provided by the Client are protected with appropriate protection systems .
The Client’s credit card information is securely protected and guaranteed by the certified VBC (Verified by VISA) and SCM (Security Code Mastercard).



IVE will refund the amount of products covered by withdrawal within 14 days, including any additional costs.
As provided by article 56, paragraph 3 of Legislative decree 206/2005, as amended by decree 21/2014 IVE can suspend the refund until the delivery of the goods.
In the case of bank payment and if the customer wishes to exercise their right to withdrawal they ought to provide IVF with the corresponding bank codes: IBAN, SWIFT and BIC as needed to conduct the payment.


If the goods ordered by IVE ought to be delivered abroad there may be duties and import taxes payable once the package reaches the specified destination. Any additional customs clearance costs will be covered by the client. IVE does not have the control of such costs and cannot predict the amount. Customs policies vary considerably in different countries. Customers must therefore contact the local Customs office for more information. The customers should be aware that when they place orders on the site they are considered as importers and are therefore required to comply with all the legislation and the regulations of the country where the goods are received. It should be recognized that cross-border deliveries are subject to opening and inspection of products by Customs authorities.

To the extent permitted by law we disclaim any responsibility in case the delivered product does not comply with the legislation of the country of delivery, other than Italy.

IVE is not responsible for delays due to lack of stock from the part of the supplier/producer, nor is it responsible in case of discrepancy between the ordered items and texts or illustration in the articles published in our site.

The products will be delivered by courier to the address specified by the customer from the moment the order is placed in no later than 10 days from the date of the confirmation e-mail sent by IVE.

For every order an invoice will be issued. The invoice is available and printable after the execution of the order in the section “My Orders” in the “My Online Account” space of the customer. After the issuing of the invoice it will not be possible to make any changes to the data indicated.



IVE does not accept any responsibility for disruptions caused by major forces or unforeseeable circumstances even those depending on Internet malfunction when someone is unable to execute the order within the time stipulated by the contract.



Access to the site for the customer is allowed only for consultation and for purchases made exclusively for personal use. No other use is allowed, commercial in particular, for the site or its content. The integrity of the elements of this site, auditory or visual, and the relevant technology used, remain the property of IVE and are protected by intellectual property rights.

Customers are not allowed to resell or make commercial use of this site or its content, nor are they allowed to collect and use lists, descriptions of prices and products or to download account information for the benefit of another dealer, or to use any method of data acquisition including data mining tools or robots.
The customer is not allowed to reproduce, duplicate, copy, sell, resell, visit or in any way use this site and all its components for any kind of commercial use.
The customer is not allowed to proceed to framing or utilize framing techniques to illegitimately take control of any trademark, logo or other proprietary information (including images, text, page set up or size) of IVE and its affiliates. The customer may not use any meta tags or any other “hidden text” using the IVE name or trademark, or those of its affiliates.

If one or more provisions of these conditions of sale is deemed invalid and declared so by the law, a regulation or following a decision by a court having jurisdiction, the other provisions remain in full force and effect.



These conditions of sales are governed by the Italian Law. Any dispute that cannot be solved amicably will be subject to the exclusive jurisdiction of the court in the place of residence of the customer, otherwise consumer, if located within the country.

You can optionally use the mediation procedures under Legislative Decree 28/2010, for the resolution of any disputes that arise in the interpretation and execution of these terms of sale.



Those who order from this site accept and examine the following compulsory information: data collected during the order, will be used only to provide the service and/or supply the products purchased and to fulfil the legal managerial, operational, and accounting obligations.
You are informed that according to Legislative Decree 196/2003 IVE is the holder of the personal information you provide.
For the treatment of personal data, collection, recording, organization, storage, processing, editing, selection, extraction, comparison, use, interconnection, blocking, communication, dissemination, erasure and destruction or a combination of two or more of these operations when needed.
The information you provide will be used for the following purposes:
To provide service and/or supply the products you have bought
In relation to contractual obligations, pre-contractual or legal, solely for purposes of administration or accounting
To execute the transaction of the customer
To fulfill legal obligations
For operational, legal, taxation and managerial reasons
The data will not be disclosed to other parties, with the exception of the shipper responsible for the delivery of the goods, nor will it be released to third parties.
We will be collecting the following data:
First and last name of the customer
Customer’s address
Personal e-mail address
Telephone number
Tax code and VAT number (only if invoice requested, and in any case for firms and freelancers)
The data requested are necessary and in the absence of even one of them the delivery of the goods or the provision of services cannot follow because we will not be able to fulfil our pre-contractual, contractual, regulatory and taxation obligations.
The treatment of data will be made by instruments that guarantee security and confidentiality and can be performed either by using paper and/or automated tools to store, manage and transmit the data.
It should also be mentioned that Article 13 of Legislative Decree 196/2003 allows citizens to exercise specific rights. In particular: the interested party may obtain no less than their personal data from the holder and that such data be made available in an intelligible form.
The interested party can also ask about the origin of the data and the logic on which the processing is based; to obtain the cancellation, transformation or blocking of data in violation of the law as well as the updating correction or, if there is interest, integration of data; to oppose the processing itself for legal reasons.

When using the site, the customer is required to keep the logging, the password and the controlling access to the computer confidential, to prevent unauthorized access to the account. The customer agrees therefore to be held responsible for all activities that occur with his account and password; undertakes the responsibility to take all precautions necessary to ensure that the password remains secure and confidential and agrees to immediately notify IVE if there is reason to believe that any third party is aware of the customer’s password or if the password is being used or is likely to be used in an unauthorized manner.

The customer ensures that the data provided is correct, true, authentic and complete and undertakes to immediately notify for any change in the information provided at registration.
The customer is aware of his responsibility, even criminal, for any false statement or anything false provided to IVE for any reason.
IVE reserves the right to refuse access to the site, to close an account, to remove or edit site content or cancel orders in its discretion to the extent permitted by the law. If IVE gates an order, it will not be charged with any fees.